Delivery & Payment
Should you require information or help, please contact us by email !
- Bulgaria, Greece and Romania – 2 to 5 business days.
- Europe: 3 to 10 business days.
- USA and Canada: 7 to 14 business days USPS delivery.
- North, South, Central America and Caribbean: 7 to 14 business days
- Middle East: 3 to 10 business days.
Note: There are NO additional customs and duty fees. Your order will be delivered to the shipping address provided at the Checkout page.
- We understand that tracking your order is important to you, and we want to make sure you have all the information you need. That’s why we provide a tracking number for all orders as soon as they are shipped. This tracking number is sent to the email address provided during checkout.All orders are shipped within 2 working days from the date of purchase. Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
DIADEMA.BG accepts the following payment methods:
- Cash on delivery. This option is available for Bulgaria, Greece, Romania, Czech Republic, Poland, Hungary, Slovakia, Slovenia, Latvia, Lithuania, Estonia and Croatia.
- Credit Card: Visa, MasterCard, Discover, American Express, Visa Electron. The total will be charged to your card when the order is placed.
- PayPal; iDEAL; Giropay; Bancontact; Przelewy24; EPS; Multibanco; Sofort; Alipay;
EXCHANGES, RETURNS AND REFUNDS
We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, we offer a hassle-free return policy. You can return any item within 14 days of receiving it for a full refund or exchange. To be eligible for a return, the item must be in its original condition and packaging, with all tags attached.
Please note that the following items cannot be returned or exchanged:
- Personalized or customized items
- Items that have been worn, washed, or damaged
- Items purchased during a sale or promotion
To initiate a return, please contact our customer support team at firstname.lastname@example.org and provide your order number and reason for the return. Our team will provide you with instructions on how to return your item.
Return Address: Sofia Bulgaria, John Lenon 8, 1700
Once we receive your return, we will process your refund or exchange within 5-7 business days. Please note that shipping and handling fees are non-refundable, and you will be responsible for the cost of return shipping unless the item is defective or we made an error with your order.
Thank you for shopping with us! If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team.
John Lennon 8 street